VirtualLogger offers a simple yet powerful application to help clients extract business intelligence from recorded calls. Recorded calls are converted into data that can be used to spot call trends, find instances of specific spoken words and phrases, and uncover emerging customer opportunities or competitive threats. VirtualLogger provides a flexible search and query module to enable clients to locate words and phrases in any recorded audio passage. The query enables the building of simple or complex queries that can be batch executed to deliver automated reports for applications such as: legal compliance, script adherence, customer satisfaction surveys, reducing call handling time, identifying training gaps etc.
