VirtualLogger remains at the forefront of innovation, continuously evolving to incorporate the latest advancements in call recording and analytics.
The web portal includes a robust set of advanced features such as secure Two-Factor Authentication (2FA) for all users, comprehensive Audio, Video, and ScreenShare recording capabilities,
Powerful AI-driven insights including automated Transcription, Call Summaries, Sentiment Analysis, and Auto Agent Call Scoring based on defined performance parameters.

Ai and Web Portal New Features

Audio, Video and Screen-Share Recording

Media Type Icons

Ai Call Transcription

Call Transcription presented as a chat interface with interaction timetamp

Ai Call Sentiment

Call Sentiment Analysis with a sentiment analysis and continuous Sentiment Time-line

Ai Call Scoring

Agent Quality Performance Score with defined parameters such as

Greeting Compliance

Listening Clarification

Empathy Handling

Information Accuracy

Profession Control

Total Agent Score