Now supervisors can see and review the work agents are performing on their workstations while monitoring their calls. VirtualSmartView is the visual complement to the VirtualLogger audio recording application.
VirtualSmartView is a compact application that runs on an agent's workstation capturing
screen activity in full-motion video. The resulting video and audio files are then consolidated on the recorder for integrated retrieval and playback.
VirtualSmartView gives supervisors a 360 degree view into agent activity enabling more complete measurement and management of agent performance.