“Record-on-demand”, sometimes referred to as selective recording, is often confused with random or sample recording. Record-on-demand puts you in control of when you record in real-time. Using record-on-demand functionality, you opt to record a call with a press of a key on the handset, or a single mouse click while the call is occurring. And you can choose to record the entire call or just the portion from your signal to start recording. This level of flexibility gives the client complete control over what calls are recorded and when. Recording can be invoked for either inbound or outbound calls.
VirtualLogger offers several recording and quality monitoring options to suit your company’s budget, telephony environment and recording requirements. And as with all VirtualLogger solutions, all recordings are stored in a secure, high-availability data center for easy web-based retrieval and monitoring.
System implementation is fast and only requires a small one-time setup fee and a nominal monthly access fee. And since recording and monitoring are delivered as a service, you can reduce costs to meet business conditions at any time.