"Since VirtualLogger sells its services on a month-to-month basis, we have to earn the right to serve our clients every day"
Jim Veilleux, CEO
Founded in 1996, VirtualLogger has a long history of innovation and market firsts. The company pioneered the automated Third Party Verification market through the introduction of an interactive voice response verification process at a time when all other vendors employed live agents only. VirtualLogger’s technology changed the market paradigm, enabling more reliable results with lower operating costs. VirtualLogger’s technology earned the company an entry in INC magazine's Top 500 Fastest Growing Companies two years in a row.
With over 100 million recordings since 1996, VirtualLogger has documented a record retention rate of 99.99998% The emergence of the recording and quality monitoring market uniquely positioned VirtualLogger to take its deep recording and technology expertise to offer clients recording on demand along with other high value applications. After spinning out the third party verification business, VirtualLogger is now totally focused on call recording and quality monitoring for contact centers and other businesses and offers a broad array of services including call recording, quality monitoring, coaching, customer surveys, and speech analytics.